At Livvay, we believe your home is your sanctuary, and that includes your digital privacy. This policy outlines how we collect, use, and protect your information as you curate your space with our modern furniture collections.
1. Information We Collect
To provide a seamless interior design and shopping experience, we collect:
- Personal Identity: Name, contact number, and email address.
- Logistics Data: Physical delivery addresses for your home or office.
- Visual Data: If you use our “Room Visualizer” tools or upload photos for interior consultations, those images are processed to provide design recommendations.
- Transaction Data: Details of the pieces you’ve purchased and your preferred payment methods.
2. How We Use Your Data
Your information allows us to:
- Fulfill Orders: Coordinate the manufacturing, quality checks, and white-glove delivery of your furniture.
- Design Customization: Tailor our recommendations based on your browsing habits (e.g., Mid-century Modern vs. Minimalist).
- Customer Support: Maintain a history of your purchases for warranty claims or future furniture matching.
- Logistics Coordination: Share necessary details with our specialized furniture handling teams to ensure safe arrival.
3. Payment Security
Livvay handles high-value transactions. We ensure:
- Encrypted Checkouts: All credit/debit card and bank transfer details are processed through PCI-DSS compliant secure gateways.
- No Financial Storage: We do not store your sensitive payment credentials on our internal servers.
4. Third-Party Sharing
We respect your sanctuary. We do not sell your data. We only share data with:
- Logistics Partners: Trusted delivery experts who handle heavy furniture.
- Manufacturing Partners: (In cases of bespoke or custom-made orders) to ensure your specific requirements are met.
- Marketing Tools: Only if you have opted-in to receive our “New Collection” lookbooks.
5. Cookies & Visual Experience
We use cookies to remember your “Wishlist” items and your recently viewed furniture pieces. This ensures that when you return to the store, your curated space is exactly as you left it.
6. Your Rights
You have the right to request access to the personal data we hold about you, to correct inaccuracies, or to request the deletion of your account. For any privacy-related inquiries, please contact our Home Concierge team.